Question 1

What size are your placemats?

Accepted Answer

Pickering placemats are 15-5/8" wide by 11-1/2" inches tall and 1/8" thick. It is currently the only size and shape we offer.

Question 2

Do you ship to Canada?

Accepted Answer

No, I’m sorry, we only ship to customers in the United States.

Question 3

How long until my placemats arrive?

Accepted Answer

Typically, you will receive your order in about a week. Most orders, including Custom orders, take about 5 business days to produce. Larger orders can take up to 10 business days. UPS ground shipping times from Maine vary from 1 day to New England to 6 days to the West Coast.

Question 4

Is Pickering's logo printed on the front of the placemats?

Accepted Answer

No, our logo does not appear on the front of the placemats, only the images on our website include our watermark.

Question 5

How do I place an order?

Accepted Answer

1. Click on the product you would like to order.
2. Choose quantity, then click the 'Add to Cart' button. Repeat this step for each product you'd like to purchase.
3. Once you have selected all of the products and and their quantities, click the 'View Cart' button. (If the View Cart button is not visible, click the Shopping Cart icon at the top of the website, then click 'View Cart'.)
4. Click on 'Check Out' to purchase with credit card, or 'PayPal' to purchase with PayPal.
5. Complete the 'Shipping Details' form, then click 'Continue'. The 'Delivery Method' will be displayed (for example, "Free Shipping for 4 or more placemats! 5-7 business days").
6. Click 'Continue', enter your 'Payment' details, click 'Continue'.
7. Review your order, then click 'Place Order' to complete your purchase. You will receive an email confirmation of your order. Most orders ship within 5-7 business days. If you have any questions or concerns regarding your order please contact us.

Question 6

Do you have coasters to match?

Accepted Answer

We've considered adding Coasters to our product line but currently we only make placemats in one size. Let us know you're interested in Coasters.

Question 7

Can I buy a set of 6?

Accepted Answer

Yes, you can order any number of placemats; order 4 or more and shipping is free (excluding Factory Seconds) within the contiguous US states!

Question 8

Can I send you my own picture for my placemats?

Accepted Answer

Yes! After choosing a quantity and placing your order for Custom placemats, email us a high-quality photo or digital file and we'll fit your image and send you a digital proof. Learn more.(https://www.pickeringcompany.com/custom-cork-backed-hardboard-placemats)

Question 9

What are your placemats made from?

Accepted Answer

Pickering placemats are made from sustainable hardboard and cork with a gallery-quality high-resolution Giclée print protected by a durable, stain-resistant, heat-resistant, food-safe layer to keep your placemats looking great.

Question 10

Can I exchange the placemats I bought for a different design?

Accepted Answer

You can exchange your placemats for another design, but the cost of your return will be subtracted from your refund. Please contact us for a RMA# (Return Manufactures Authorization Number), return instructions, and return shipping label.

Question 11

Do you make round placemats?

Accepted Answer

Pickering Company makes just one size and shape of placemat at this time, 15.625" wide x 11.5" tall x 1/8" thick.

Question 12

What is your return policy?

Accepted Answer

If you would like to return your product for any reason please contact us at loveit@pickeringco.com.(loveit@pickeringco.com) Products may be returned within 30 days of purchase for a refund. Product must be returned in new condition in their original packaging. Excludes used products, Custom Orders, and Factory Seconds. Learn more (https://www.pickeringcompany.com/return-policy)

Question 13

Can you make custom placemats to match my new window treatments?

Accepted Answer

Yes! First, get a high-resolution scan of your fabric at a local print shop near you and send us the digital file, or send your fabric sample to us and we can do the scan for you for a small fee. The sample should be 12" x 16" or larger, smooth and flat with no wrinkles or flaws. Contact us (mailto:loveit@pickeringco.com?subject=Custom placemat inquiry)for more information.

Question 14

What is a 2-Part Chart?

Accepted Answer

Some official NOAA charts are tall and won't fit on one placemat so we divide them in half – these are labeled a "2-Part Chart". You don't have to buy both parts, but if you'd like the complete NOAA chart, order parts A&B. Learn more(https://www.pickeringcompany.com/what-is-a-2-part-chart)

Question 15

Can I use this near my stove as a trivet for hot pots?

Accepted Answer

Our placemats are temperature resistant to 200º, ideal for hot dishes from the microwave, but not hot pots and pans just off the stove or out of the oven.

Question 16

Do you sell wholesale to retailers?

Accepted Answer

Sorry, we no longer offer Wholesale programs for retailers or quantity discounts.

Question 17

Can I buy just 1 placemat?

Accepted Answer

Yes, you can order any number of placemats, but Free Shipping is only available for orders of 4 or more placemats (excludes Factory Seconds).

Question 18

Can I use your placemats as a cutting board?

Accepted Answer

No, you would damage the protective layer.

Question 19

Can you make other sizes or shapes of placemats?

Accepted Answer

No, not at this time, all of our templates and jigs are set up for just the one size.

Question 20

Do you offer your products for private label or white label?

Accepted Answer

No, we do not make our placemats for other companies to rebrand and resell as their own products.

Question 21

How do you ship your products?

Accepted Answer

We ship our products UPS Ground. Shipping times vary from 1 day (throughout New England) to 6 days (to Western US). We only ship to customers in the United States.

https://static.wixstatic.com/media/adb6ad_1d8c686f5e0249d8bf06e7d317b27ab3~mv2.jpg

FOUR (4) OR MORE PLACEMATS = FREE SHIPPING

Questions? Comments? We'd love to hear from you!