Frequently Asked Questions

Pickering placemats are 15-5/8" wide by 11-1/2" inches tall and 1/8" thick. It is currently the only size and shape we offer.

No, I’m sorry, we only ship to customers in the United States.

Typically, you will receive your order in about a week. Most orders, including Custom orders, take about 5 business days to produce. Larger orders can take up to 10 business days. UPS ground shipping times from Maine vary from 1 day to New England to 6 days to the West Coast.

No, our logo does not appear on the front of the placemats, only the images on our website include our watermark.

1. Click on the product you would like to order. 2. Choose quantity, then click the 'Add to Cart' button. Repeat this step for each product you'd like to purchase. 3. Once you have selected all of the products and and their quantities, click the 'View Cart' button. (If the View Cart button is not visible, click the Shopping Cart icon at the top of the website, then click 'View Cart'.) 4. Click on 'Check Out' to purchase with credit card, or 'PayPal' to purchase with PayPal. 5. Complete the 'Shipping Details' form, then click 'Continue'. The 'Delivery Method' will be displayed (for example, "Free Shipping for 4 or more placemats! 5-7 business days"). 6. Click 'Continue', enter your 'Payment' details, click 'Continue'. 7. Review your order, then click 'Place Order' to complete your purchase. You will receive an email confirmation of your order. Most orders ship within 5-7 business days. If you have any questions or concerns regarding your order please contact us.

We've considered adding Coasters to our product line but currently we only make placemats in one size. Let us know you're interested in Coasters.

Yes, you can order any number of placemats; order 4 or more and shipping is free (excluding Factory Seconds) within the contiguous US states!

Yes! After choosing a quantity and placing your order for Custom placemats, email us a high-quality photo or digital file and we'll fit your image and send you a digital proof. Learn more.(https://www.pickeringcompany.com/custom-cork-backed-hardboard-placemats)

Pickering placemats are made from sustainable hardboard and cork with a gallery-quality high-resolution Giclée print protected by a durable, stain-resistant, heat-resistant, food-safe layer to keep your placemats looking great.

You can exchange your placemats for another design, but the cost of your return will be subtracted from your refund. Please contact us for a RMA# (Return Manufactures Authorization Number), return instructions, and return shipping label.

Pickering Company makes just one size and shape of placemat at this time, 15.625" wide x 11.5" tall x 1/8" thick.

If you would like to return your product for any reason please contact us at loveit@pickeringco.com.(loveit@pickeringco.com) Products may be returned within 30 days of purchase for a refund. Product must be returned in new condition in their original packaging. Excludes used products, Custom Orders, and Factory Seconds. Learn more (https://www.pickeringcompany.com/return-policy)

Yes! First, get a high-resolution scan of your fabric at a local print shop near you and send us the digital file, or send your fabric sample to us and we can do the scan for you for a small fee. The sample should be 12" x 16" or larger, smooth and flat with no wrinkles or flaws. Contact us (mailto:loveit@pickeringco.com?subject=Custom placemat inquiry)for more information.

Some official NOAA charts are tall and won't fit on one placemat so we divide them in half – these are labeled a "2-Part Chart". You don't have to buy both parts, but if you'd like the complete NOAA chart, order parts A&B. Learn more(https://www.pickeringcompany.com/what-is-a-2-part-chart)

Our placemats are temperature resistant to 200º, ideal for hot dishes from the microwave, but not hot pots and pans just off the stove or out of the oven.

Sorry, we no longer offer Wholesale programs for retailers or quantity discounts.

Yes, you can order any number of placemats, but Free Shipping is only available for orders of 4 or more placemats (excludes Factory Seconds).

No, you would damage the protective layer.

No, not at this time, all of our templates and jigs are set up for just the one size.

No, we do not make our placemats for other companies to rebrand and resell as their own products.

We ship our products UPS Ground. Shipping times vary from 1 day (throughout New England) to 6 days (to Western US). We only ship to customers in the United States. https://static.wixstatic.com/media/adb6ad_1d8c686f5e0249d8bf06e7d317b27ab3~mv2.jpg