Frequently Asked Questions
Questions, comments or special requests? We’d love to hear from you. We're committed to exceeding your expectations.
How do I place an order?
Click on the product you would like to order.
Choose quantity, then click the 'Add to Cart' button. Repeat this step for each product you'd like to purchase.
Once you have selected all of the products and and their quantities, click the 'View Cart' button. (If the View Cart button is not visible, click the Shopping Cart icon at the top of the website, then click 'View Cart'.)
Click on 'Check Out' to purchase with credit card, or 'PayPal' to purchase with PayPal.
Complete the 'Shipping Details' form, then click 'Continue'. The 'Delivery Method' will be displayed (for example, "Free Shipping for 4 or more placemats! 5-7 business days").
Click 'Continue', enter your 'Payment' details, click 'Continue'.
Review your order, then click 'Place Order' to complete your purchase. You will receive an email confirmation of your order. Most orders ship within 5-7 business days. If you have any questions or concerns regarding your order please contact us.
Can I buy a set of 6?
Yes, you can order any number of placemats; order 4 or more and shipping is free (excluding Factory Seconds) within the contiguous US states!
Can I send you my own picture for my placemats?
Yes, send us a high-quality photo or digital file and we'll create placemats of your boat, pet, baby, family, wedding, favorite vacation spot, monogram, or corporate logo. You can even add text! The options are limited only by your imagination. Minimum order 4. Free Shipping. Learn more >>
What is a 2-Part Chart?
Some official NOAA charts are tall and won't fit on one placemat so we divide them in half – these are labeled a "2-Part Chart". You don't have to buy both parts, but if you'd like the complete NOAA chart, order parts A&B.
Learn more >>
Do you have coasters to match?
We're considering adding Coasters to our product line. Let us know you're interested.
Can I use this near my stove as a trivet for hot pots?
No. Our placemats are temperature resistant to 200º, ideal for hot dishes from the microwave but not hot pots just off the stove or hot pans just out of the oven.
What are your placemats made from?
Pickering placemats are made from sustainable hardboard and cork with a gallery-quality high-resolution Giclée print protected by a durable, stain-resistant, heat-resistant, food-safe layer to keep your placemats looking great.
Can I buy just 1 placemat?
Yes, you can order any number of placemats, but Free Shipping is only available for orders of 4 or more placemats (excludes Factory Seconds).
Can I use your placemats as a cutting board?
What are the dimensions of your placemats?
Pickering placemats measure 15-5/8" wide, 11-1/2" inches tall, and 1/8" thick.
Can you make other sizes or shapes of placemats?
No, not at this time, all of our templates and jigs are set up for just the one size.
Can I exchange the placemats I bought for a different design?
Yes, but shipping for your return and for your new selection is not included.
What is your return policy?
If you are not satisfied with our product please contact us at email@example.com and let us know why. Product may be returned within 30 Days of purchase for a refund. Product must be returned in new condition in its original packaging. Excludes used and/or damaged products, Custom Orders, and Factory Seconds.
Do you ship to Canada?
No, not at this time. We only ship to US locations.